![]() If your parcel is lost, here's how to report it to FedEx: Step 5: Resolve the claim - FedEx will inform you of the claim decision.Step 4: The claim is under review - A FedEx Claims Agent will review and process your claim.Step 3: Schedule the inspection - FedEx will notify you if an inspection is necessary for your claim.Step 2: Provide supporting documents (if necessary) - The customer can send supporting documents online, or by mail or fax to the FedEx Shipping Claims Department.Step 1: Submit an online claim - The customer should submit a claim on the official FedEx website ( here).If you receive damaged shipments, here's how to report it to FedEx: Here's how to report damaged or lost shipments to FedEx: Damage claims Remember that it's essential to act promptly if you suspect that your package is lost or stolen, as there may be deadlines for reporting and filing claims. Consider future precautions: To avoid lost or stolen packages in the future, consider requesting a signature confirmation for delivery, having your packages held at a FedEx location for pickup, or using FedEx Delivery Manager to customize your delivery preferences.Remember that the responsibility to file a claim typically falls on the sender, not the recipient. The claim process usually requires proof of value (invoice or receipt) and details about the package and its contents. ![]()
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